We all think we understand how to offer great customer service, but most of us are failing at it. In this podcast, Mark Copeman talks about Customer Thermometer, which grew out of an attempt to get immediate customer feedback in a simple and automated way.

He also discusses business startups and the process of moving from idea to business.

To find out more about Customer Thermometer visit http://www.customerthermometer.com/

To find out more about the Secret Women's Business Network visit http://www.swbnetwork.com/blog/